Строй стандарт 97 ЕООД, Самоков

A prefab garage W 505cm x L 600 cm x H 220 cm

+ I paid 60,000 Lev for this garage. The garage was built and there are several points where the garage does not meet the requirements. I tried to reach the company about this, but there is no response to SMS, phone and email. I then contacted you and you contacted this company. Strangely, they responded immediately to your phone call. They then wanted pictures of the complaints. The answer as to why they had not responded to my call was that they were on vacation. Anyway, I sent the pictures and finally after a month (late October) they came by in the evening (after 7 when it was already dark) with 4 men. They fixed some things and would come again at the end of the week to finish everything. As expected they did not come and are also not available and do not respond to email or phone calls. I am very dissatisfied with their work and behavior. Their bad way of responding started after I transferred their money to their account in full. This is not as it is in the contract, they were promised 10 years warranty. What remains to be done at this time is; there are still leaks, the electric door still has a direct opening to the outside, this door was delivered too big, but since this company was not available when the door was delivered, they should see this as their fault and fix it. Also, they still need to put a gutter on the deck. Furthermore, they still need to put new screws on the door, because with this door, which goes to the heating room, they broke all the screws when installing the door because they had not used the right tools. Furthermore, we were also promised a trapeze, which allows us to transport something heavy from the floor of the garage to the heating room. This would not have been necessary if they had done their original job of putting a foundation in the ground. However, they had decided and of course with my "yes, OK" to pour a foundation on the ground, which ended up being 30 cm higher than the garden. As a result, they ended up having to cut a piece out of the foundation to make the door to the heating room. This also made the terrace 10 cm higher than the balcony. Considering the fact that this company claims to work professionally, I can only say, if you see the end result how crooked the walls are and how cracks can be seen in the walls after only a short time, how the work was completed, with on the new, extra paid tiles, on the deck are several paint and concrete remnants to be seen from the workmen who during painting and puttying just walked over the uncovered tiles and also didn't think it was necessary to clean this again. This is very poor work for that money in the first place. I am now waiting for an appraiser to review these complaints and then I will proceed through an attorney. The company will then be given a last chance via a conversation with the attorney and if still not all the complaints are fixed then I want to reclaim some of the money in terms of the warranty as it has no value and have these complaints fixed by another company at their expense.

Olof S.